PRIVACY POLICY

We collect information about you to make your order on LOU CHARTRES as easy and safe as possible. This data is important: we understand this perfectly. This is why LOU CHARTRES is committed to protecting your privacy online and does not disclose your personal data to third parties. This personal information is kept for a maximum period of 3 months.
We are committed to protecting the privacy of our customers and website users. We want to provide a safe and secure experience for users. We will ensure that the information you provide to us or that we collect through various channels is only used for the purposes stated in this policy.
This Privacy Policy aims to inform you about the types of personal data we collect from applicants, the purposes for which we use the data and how it is processed.  It also enables us to comply with the transparency obligation arising from the European Union’s General Data Protection Regulation 2016/679 (“GDPR”) and national legislation transposing the GDPR.-

1 –THE INFORMATION WE COLLECT

In order to make your order on LOU CHARTRES possible, we collect the following personal data:
– Name, First name
– Postal address for invoicing
– Postcode and town
– E-mail address
– Telephone number

2 — PERSONAL PAYMENT DATA

For all means of payment, you undertake to provide accurate and correct data. The use of false data or misuse of identity is considered fraud and is punishable by law under Article 146, respectively Article 147 of the CP and will be prosecuted.
All such data is treated in strict confidence and LOU CHARTRES undertakes to comply with the legislation in force, particularly with regard to data protection.
The data collected will only be used for the purpose of processing the order or refund.
You can contact LOU CHARTRES service at any time to access your data.

3 — HOW WE USE YOUR PERSONAL DATA

-To provide you with our services
-To allow you to follow up on your order
-To respond within 48 hours to your order requests
-To meet our contractual obligations to you
NO PERSONAL INFORMATION WILL BE DISCLOSED TO A THIRD PARTY.

4 — HOW LONG YOUR PERSONAL DATA WILL BE KEPT

The length of time we retain or store your personal information will depend on the services we perform for you and the length of time you require those services.
This data will be automatically deleted after 3 months from the date of entry. 

5 — YOUR RIGHT OF ACCESS TO YOUR PERSONAL DATA

You have the right at any time to request a copy of the personal information we hold about you. If we have good reason, and if the GDPR permits, we may refuse such a request for access to your personal information or parts of your request. If we refuse your request or any part of it, we will tell you why.

6 –YOUR RIGHT OF RECTIFICATION

If any personal information we hold about you is inaccurate, out of date or incomplete, you have the right to have it corrected, updated or completed. You can inform us of this by contacting us in one of the ways listed in the “Contact” section.

7 — YOUR RIGHT TO ERASURE

In certain circumstances, you have the right to request that personal information we hold about you be deleted, for example if the information is no longer necessary for the purposes for which it was collected or processed or if our processing is based on your consent and there are no other lawful reasons why we may process the information.

8 — CHANGES TO OUR PRIVACY POLICY

This Privacy Policy may be modified by LOU CHARTRES at any time. If we change our Privacy Policy in the future, we will inform you of important changes or updates by email, if you have provided us with your email address.

9 — CONTACT US

If you have any queries or would like to know more about the processing of your personal information, including exercising your rights as set out above, please do not hesitate to contact us by e-mail at the following address
contact@louchartres.com